Privacy Policy
PRIVACY POLICY
This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Cartria™ admin or by email).
Your information belongs to you
We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
We help merchants and partners meet their privacy obligations
Many of the merchants and partners using Cartria™ do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs and documentation covering the most important privacy topics, and respond to privacy-related questions we receive.
Why we process your information
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Cartria™ platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). Laws in the European Economic Area (“EEA”) and in the United Kingdom (“UK”) call these reasons “legitimate interests.” These “legitimate interests” include:
- preventing risk and fraud
- answering questions or providing other types of
- helping merchants find and use apps through our app store
- providing and improving our products and services
- providing reporting and analytics
- testing out features or additional services
- assisting with marketing, advertising, or other communications
We only process personal information for these “legitimate interests” after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
We may also process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent or where we are required by law to ask for your consent (including in the context of some of our sales and marketing activities). At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Cartria™, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.
If you buy something from or otherwise provide your information to Cartria™ and wish to exercise these rights over information about your purchase or interaction, you need to directly contact the merchant you interacted with.
Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents. Further information about rights available to US residents can be found below under the header “United States Regional Privacy Notice”.
If you are not happy with our response to a request, you can contact us to resolve the issue at support@catria.com
Where we send your information
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).
How long do we retain your information
We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.
How we protect your information
We work to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information
How we use “cookies” and other tracking technologies
We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact us at support@cartria.com
United States Regional Privacy Notice”
This US Notice is for individuals residing in certain US states and is designed to help you better understand how we collect, use, and disclose your personal information and, depending on how you use Cartria™ and where you reside, how to exercise available rights under various applicable privacy laws in the US, specifically the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the “US Privacy Laws”).
What information we collect and share about you
To provide our apps and services to you, we must process information about you, including personal information.
We do not “sell” your personal information as that term is defined under US Privacy Laws.
Here is a summary of the categories of personal information we may have collected about you over the past 12 months and with whom we may have disclosed that information to, depending on how you use Cartria™.
CATEGORIES OF PERSONAL INFORMATION COLLECTED | RECIPIENTS OF PERSONAL INFORMATION |
Identifiers, including name, email address, mailing address, phone number; Personal information categories listed in the California Customer Records statute, including name, mailing and billing address, phone number, credit or debit card information; Commercial information, including products you purchase, place in your shopping cart, favorite or review (if you are a customer) and information you provide us about you and your business (if you are a merchant); Photos and videos, which may include face imagery, if you choose to provide them. Internet or other electronic network activity information, including information regarding the device and browser you use, network connection, IP address, and how you browse through our apps and sites; Geolocation data, including your mailing and billing address; Inferences, or information derived from other personal information about you, which could include your preferences, interests, and other information used to personalize your experience; Other information you provide; and Sensitive personal information, which may include: Government-issued identifiers, including social security, driver’s license, state identification card, or passport number; Your account access credentials (such as account log-in, financial account, debit or credit card number in combination with any required security access code, password, or credentials allowing access to an account); Your device’s precise location (if you are a Shop App user, but only when you allow Shop to access this information); Information you voluntarily disclose that may reveal certain characteristics about you such as your racial or ethnic origin or sexual orientation The contents of email messages in the email inboxes that you connect to your Shop account, and information from email messages you transfer to the app to be included in your order history (if you use Shop). | Companies who help us provide you with our services, including cloud storage providers, payment processors, fulfillment partners, security vendors, email providers, marketplaces and data analytics vendors; Advertisers and marketing vendors; Merchants whose shops you visit or make purchases from; Partners who provide a range of services to merchants, such as by developing apps or themes for use by merchants, serving as an affiliate that refers potential merchants to us, or helping merchants build or manage stores; Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm. |
Why we collect and share your Personal Information
We use and share your personal information for the purposes set out in the Cartria™ Privacy Policies. For categories of sensitive personal information that we collect, we only use or disclose such information either with your specific consent when required, or as otherwise permitted by law.
Sources of Personal Information
To make commerce better for everyone at Cartria™, we collect and use personal information provided by:
You: We collect the information you provide when you use our platform, including when you sign up for Cartria™.com.
Your device(s): We collect information from and about the devices you use, including computers, phones, and other web-connected devices you use to access our apps or services, and we combine this information across different devices you use.
Third parties: We receive information from partners who help us provide you with our services including the following:
Service Providers. We receive information from our service providers, who help us provide services to our merchants, like reviewing accounts for fraud or other concerns.
Analytics and cookie providers. We receive information through our use of cookies, social plugins (such as the Facebook “like” button), pixels and tags for business purposes, such as providing information to help measure how users interact with our website content. For more information about how we use these technologies, see our Cookie Policy.
How long we keep your information
Because we need your personal information to provide Cartria™ services, we generally keep your personal information, including sensitive personal information, while you use Cartria™ products or services or until you tell us to delete your information. We may also keep personal information to comply with legal obligations or protect our or other’s interests.
Your rights over your information
Depending on where you live, how you use Cartria™, and subject to certain exceptions, you may have some or all of the following rights:
Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, and information about our data practices.
Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.
Right to Request Deletion: The right to request that we delete personal information that we have collected about you.
To exercise your rights, including the “right to know” and “right to delete,” please submit a request through our contact page.
Please note that to protect your information and the integrity of our products and services, we may need to verify your identity before processing your request. In some cases we may need to collect additional information to verify your identity, such as your email address or a government issued ID.
Under US Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use an authorized agent to submit a request, we may need to collect additional information, such as a government issued ID, to verify your identity before processing your request to protect your information.
For information on the CCPA requests we have received, please see here. In certain states, you may have the right to appeal our decision regarding a request related to these rights. If you wish to appeal a decision, please contact us at suppport@cartria.com.
We will not discriminate against you for exercising any of these rights.
Communication via Email and SMS Text
Privacy of Communications
We value your privacy and are committed to protecting your personal information. When you communicate with us via email or SMS text, we ensure that your information is kept secure and confidential. We use industry-standard security measures to protect your data and prevent unauthorized access.
Collection and Use of Information
- Email Communication: When you provide your email address, we may use it to send you updates, newsletters, promotional materials, and other information relevant to our services. We collect and store your email address securely and do not share it with third parties without your consent, except as required by law.
- SMS Text Communication: If you opt in to receive SMS text messages, we may send you alerts, notifications, promotional messages, and other relevant information. Your phone number is collected and stored securely, and we ensure that SMS communications comply with applicable laws and regulations.
Your Rights to Opt-In and Opt-Out
At CARTRIA℠, we respect your privacy and preferences when it comes to receiving marketing communications. This policy explains how you can opt in and out of our emails and SMS text messages.
Opting In
By providing your email address and/or phone number, you consent to receive promotional and informational messages from CARTRIA℠. You will have the option to opt in to receive:
- Emails with updates, special offers, and important information.
- SMS Text Messages for alerts, promotions, and reminders.
Your consent is not a condition of purchase, and message frequency may vary. Standard messaging and data rates may apply.
Opting Out
Email Communications
You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link included at the bottom of every email. Once unsubscribed, you will no longer receive promotional emails, but you may still receive transactional messages related to your account or purchases.
SMS Text Messages
To stop receiving marketing text messages, simply reply “STOP” to any SMS message you receive from us. Once you send “STOP,” we will send a confirmation message and you will no longer receive marketing texts. If you wish to re-subscribe, you can reply “START” at any time.
Additional Information
- Please allow up to 10 business days for email opt-out requests to take effect.
- SMS opt-outs are processed immediately.
- If you have any issues with unsubscribing, you can contact us at [your contact email] for further assistance.
We appreciate your interest in CARTRIA℠ and are committed to providing you with valuable and relevant information while respecting your communication preference ,
Managing Your Preferences
You have control over the types of communications you receive from us. You can manage your communication preferences by contacting us through our website or customer service. We will update your preferences promptly to ensure that you only receive the communications you wish to receive.
Data Security
We take data security seriously and implement appropriate technical and organizational measures to safeguard your personal information. This includes encryption, access controls, and regular security assessments to protect against unauthorized access, alteration, or destruction of your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or through our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact Information
If you have any questions or concerns about our Terms and Conditions, please contact us at:
- Email: support@catria.com
- Phone: 877-227-CARVIN0 (227-8640)